We were asked by customers to add a call recording option to automatically record incoming and/or outgoing calls.
After careful analysis we implemented a flexible call recording solution designed to meet diverse needs of our users.
Anveo Call Recorder provides flexible configuration:
- Multiple file storage option: Anveo.com, Amazon S3 and FTP
- customizable recording file name which can be constructed from a various fields such as CallerID, destination phone number, timestamp, call duration, call direction, account number, Anveo phone number etc.
- configurable audio encoding level: Highest Quality wav, High Quality MP3, Low Quality MP3
- integration with external IT systems over HTTP to notify a third party system when a new Call Recording is ready so it can be processed further.
- Call recorder can be enabled/disabled/configured separately for Inbound and Outbound calls.
Account administrator can select which users should have their calls recorded. Each user can be configured to use separate call recorder options.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCuGz8cPnTn2rjwRLupiNBRQw5QDfdxxJzDSiYP0ihXiN-tKiFNqJsUvB6ZMcu9YXSUP6-C7YdwIwO7ztCuaFP5zWImrsnBcm_KMMrfQYlqF6uziDe-c30lnNt7WUgsn6d72SQ8p92sic/s400/callrecorder_account.png)
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEihQjW_U49Kz61vyeQMNDy8bj-y_-h4hsB3Gc8G7nD55OSKpfsuUiJ-YkP-wHHWm_QCOJjHc3Ax5AOLygWub_w6jjoXXJm1NzoPwTNqIVOxemmQYrm9l2pUsPHN3HKjGHtmkH-gwXST-Sk/s400/callrecorder_profile.png)
Anveo Call Flow can be configured to record incoming calls using Call Recorder control which can be placed in any part of the flow to achieve true flexibility.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiuNrfFJX-tiYR7cSvX9XUp5SVRoNqPx7rqZQ6p_QjvRA4cP1PxfvL4qbTMdNp8n7gKamyS7OxnI4akNrBfqIhGyDMZigyJWkvW9ao3e4W6R22hJp7MeAXWqwl8SbxLEFy36WUfbV2mFlQ/s400/callrecorder_callflow.png)
Finally, if Anveo.com was selected as call recording storage option then call recordings can be listened, organized and downloaded right at Anveo.com user portal.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi4r6eF_I4SitebOkS2_KyaXhs-CGjzKiHuX54mwOCsF6Cau0Dp8dS_FpjYs2JlQ-gMMUbsaggmebp5BE_xQnA18byiRk9iIgSd8GnQDgdhDj5_L6S8B3Y0vjIKydZ1qkdJF4Z5VL0_Kr8/s400/callrecorder_listen.png)
No comments:
Post a Comment