Salesforce.com is not the only CRM solution which our users have asked us to integrate with. We are pleased to announce that Anveo Cloud Communications Platform is now integrated with Zoho CRM, another popular cloud CRM solution.
Zoho CRM integration allows Anveo.com users to store in Zoho all vital information about calls they receive/make from/to their CRM contacts. The kind of information which can be stored is configurable and includes:
- calls history (date and time when the call was made/received and call duration)
- call recordings with download link
- Voicemails with download link
- Incoming FAXes with download link
- SMS/Text messages sent and received
Anveo IVR Call Flow
Anveo IVR Call Flow was updated to include a set of call controls for Zoho CRM access. IVR Call Flow can interact with Zoho CRM and lookup caller details (first name, last name, address etc), can provide different call handling and routing for CRM contacts vs new callers, capture Leads and add Notes to CRM contacts.